Hospitality

After reading Timothy Tiah's I WANTED TO BRING HOSPITALITY TO THE OFFICE. HERE’S WHAT I’VE LEARNED, I feel like this is really the type of service that we all want to have.

Especially when I have read through the 4th point which talks about allocating RM100 for each guest per day to make things more personal for the guests, such as buying food to cheer them up, or buying things that the guests are lacking of. And they have like 100 guests per day so makes it RM 100,000.00 per day!

Like wow! All accountants are sure to shake their heads, thinking no, no, we are not maximising our profits by doing this, in fact this expenditure is too large it cannot and should not be implemented.

I really hate it but.. I came from accounting background. HAHAHAHAHAHA SUCH AN IRONIC.

The truth is, by doing small things like this, you will gain long-term customers because you satisfy their needs. I've learned a lot of this when I was trying to build my online boutique business (Due to job changing. More updates on that soon!), that customers are more likely to come back and repurchase from you if you succeed in winning their hearts, i.e by giving them what they need or solving their problems.

This is so much important than cutting down expenses and maximising profit because you won't go far with it.

And with my current job (sorry I'm talking a bit bad about it haha) I find it very frustrating having so little amount of medical claim when the medical expenses nowadays are crazy. I would also need to reconsider of seeing the doctor if I'm sick on non-working days i.e Sunday or holidays as medical claims only can be done on working days. In long-term, I feel insecure with my job because I need to consider a lot of things and one of the most important thing when it comes to job security is medical. If I'm not healthy I would need to take MC and this will affect my work performance, which in turn affect the company operation.

It's the same as doing business as well. Caring for customers and meeting their satisfaction is far more important than maximising profits. Because it's not only the product itself that solves their problems, the trust and sincerity that the company gains play much important role in surviving the business long-term.

At the end it's not about money anymore. It's about relationships.


Let's hope my boss will be too busy to ever notice this post. Hahaha.